Mother Daughter Necklace

Frequently Asked Questions

Product Range and Customization

Q: What types of mother-daughter necklaces do you offer?

A: We offer a wide range of styles including Signature Style Name Necklaces, Custom Name Necklaces, Love Knot Necklaces, Heart Necklaces, Alluring Beauty Necklaces, and Interlocking Heart Necklaces. Each style can be personalized to make your gift unique and meaningful.

Q: How can I customize my necklace?

A: For our Name Necklaces, you can customize with up to 10 characters in a stylized font. Other necklaces, like our Interlocking Heart Necklace, come with preset designs embellished with CZ crystals.

Materials and Quality

Q: What materials are used in your necklaces?

A: We use high-quality materials including:

316L Surgical Grade Stainless Steel

14K white gold or 18K yellow gold plating over stainless steel

Cubic Zirconia (CZ) crystals for added sparkle

Q: Are your necklaces hypoallergenic?

A: Yes, our stainless steel base is low-reaction with minimal nickel content. For those with sensitivities, our gold-plated options are excellent choices.

Product Specifications

Q: What are the dimensions of your necklaces?

A: Specifications vary by style. For example:

Name Necklaces: Adjustable 16"-18" chain with 9mm lobster clasp

Alluring Beauty Necklace: Pendant 0.6" height, 0.23" width, 18"-22" adjustable chain

Interlocking Heart Necklace: Pendant 0.6" height, 1.1" width, 18"-22" adjustable chain

Production and Shipping

Q: How long does it take to receive my order?

A: Production times vary:

Message Card Products: 2-3 business days

Custom Shaped Products: 3-5 business days

Production doesn't run on weekends

After production, shipping within the USA takes 2-5 days, Canada 5-10 business days, and International 5-12 business days.

Q: What if there's a quality issue with my order?

A: We have strict quality assurance checks. If an order fails these checks, we remake it at no extra cost to you. This typically adds 2 days to the production time.

Packaging and Presentation

Q: How are the necklaces packaged?

A: Each piece comes in a complimentary soft touch box, perfect for gifting. You can upgrade to our mahogany style luxury box featuring a brilliant LED spotlight for an even more impressive presentation.

Care and Maintenance

Q: How should I care for my necklace?

A: Our necklaces are water-resistant. You can wear them while showering or swimming, but always dry them afterward. Clean with mild soap and water, and store in a dry place separate from other jewelry.

Made in USA

Q: Where are your necklaces made?

A: We're proud to say that our necklaces, including the Signature Style Name Necklace, are MADE IN THE USA!

Returns and Warranty

Q: What's your return policy?

A: We want you to be completely satisfied. If you're not happy with your purchase, please contact our customer service team within 30 days of receiving your order, and we'll be happy to assist you.

Gift Options

Q: Can I send this as a gift?

A: Absolutely! Our necklaces make perfect gifts. You can add a personalized message card to your order, making it even more special.

We hope this information helps you make the perfect choice for your mother-daughter necklace. If you have any other questions, our customer service team is always here to assist you. Your satisfaction is our top priority!